| TrueBlue®
Care (*for
ECA product only) |
| Our basic support plan
that extends your current ECA warranty to another 3 years,
and features: |
 |
Hardware
warranty extension upgrade |
|
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Phone & Remote support for
help on settings or using the software |
|
|
Carry-in support for
setup or configuration of ECA |
|
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Next business day parts
replacement for carry-in
|
| TrueBlue®
Professional (*for
ECA product only) |
| Advanced 1 year support
plan for total peace-of-mind, designed for ECA machines that
are still under warranty, and features: |
|
|
On-site ‘machine
failed’ support
|
|
|
Convenient on-site parts
replacement |
|
|
Phone support for help on settings
or using the software |
|
|
Remote support for software related issues
|
| TrueBlue®
On-site |
| Support at your
location, as and when you need it, to solve specific
problems and issues, featuring: |
|
|
Pay-per-request basis for maximum
cost efficiency |
|
|
Support on-site by a professional
TrueBlue engineer |
| TrueBlue®
DS |
| A device
setup/configuration support for IP Cameras and NVRs that
makes installing a hassle-free process, featuring: |
|
|
Equipment labelling and listing in
Excel worksheet |
|
|
Simple system connection diagram |
|
|
IP Address Pre-Set |
|
|
IP Cameras & NVR Setting and setup |
|
|
On premise return trip delivery within klang valley |
| TrueBlue®
TNC |
| A support plan designed
for the Testing & Commissioning phase, upon completion of
cabling and equipment installation, featuring: |
|
|
On-site software configuration and
support |
|
|
System performance and
optimisation |
|
|
One session system training
session |
|
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1 month grace period for system monitoring and fine tuning
in case of issues |
|
|
3 months on-site assistance to fix issues related to testing
& commissioning |
| TrueBlue®
Maintenance (*for ECA product only) |
| An annual post warranty
support plan for ECA machines that prolongs the lifespan of
your system, delivering enhanced value and improved ROI: |
|
|
On-site hardware and software
support, includes replacement with newer versions of ECA if
required |
|
|
Phone support for help on settings
or using the software |
|
|
Remote support for software
related issues |
|
|
On-site ‘machine failed’ support |
|
|
Inclusive of parts and labour as per your ECA model |
|
