About TrueBlue Support Pack Contact Support  

TrueBlue is designed to cover all your support needs.

  Whether you want basic support services or specific assistance during integration or even commissioning, there is a TrueBlue Support service developed exclusively for you.

TrueBlue® Care (*for ECA product only)
Our basic support plan that extends your current ECA warranty to another 3 years, and features:  
  Hardware warranty extension upgrade
  Phone & Remote support for help on settings or using the software
  Carry-in support for setup or configuration of ECA
  Next business day parts replacement for carry-in

TrueBlue® Professional (*for ECA product only)
Advanced 1 year support plan for total peace-of-mind, designed for ECA machines that are still under warranty, and features: 
  On-site ‘machine failed’ support
  Convenient on-site parts replacement
  Phone support for help on settings or using the software
  Remote support for software related issues

TrueBlue® On-site 
Support at your location, as and when you need it, to solve specific problems and issues, featuring: 
  Pay-per-request basis for maximum cost efficiency
  Support on-site by a professional TrueBlue engineer

TrueBlue® DS
A device setup/configuration support for IP Cameras and NVRs that makes installing a hassle-free process, featuring: 
  Equipment labelling and listing in Excel worksheet
  Simple system connection diagram
  IP Address Pre-Set
  IP Cameras & NVR Setting and setup
  On premise return trip delivery within klang valley

TrueBlue® TNC
A support plan designed for the Testing & Commissioning phase, upon completion of cabling and equipment installation, featuring: 
  On-site software configuration and support
  System performance and optimisation
  One session system training session
  1 month grace period for system monitoring and fine tuning in case of issues
  3 months on-site assistance to fix issues related to testing & commissioning

TrueBlue® Maintenance (*for ECA product only)
An annual post warranty support plan for ECA machines that prolongs the lifespan of your system, delivering enhanced value and improved ROI: 
  On-site hardware and software support, includes replacement with newer versions of ECA if required
  Phone support for help on settings or using the software
  Remote support for software related issues
  On-site ‘machine failed’ support
  Inclusive of parts and labour as per your ECA model